Ez115 Privacy Policy – How We Protect Malaysian Players' Personal Data Safely and Transparently

1Introduction

Welcome to the ez115 Privacy Policy. This document outlines our commitment to protecting the personal data of every member and user of our online casino platform. ez115 is an online casino entertainment platform established specifically for the Malaysian market, operating in Malaysian Ringgit (RM) and supporting local payment methods including Touch 'n Go eWallet, GrabPay, DuitNow, ShopeePay, Boost and FPX.

As a platform operating in Malaysia, ez115 takes its responsibilities under applicable data protection laws seriously. We are committed to handling your personal data in a transparent, responsible and secure manner at all times. Your trust is the foundation of our operations, and protecting your privacy is a priority we never compromise on.

This Privacy Policy applies to all information we collect when you register an account at ez115, make deposits or withdrawals, play our games, contact our support team, or simply browse our website. It also explains your rights regarding your personal data and how you can exercise those rights.

This Privacy Policy should be read in conjunction with Terms & Conditions and Responsible Gaming Policy ez115 to fully understand the protection framework we have in place for every one of our members.

2Data Collected by ez115

Ez115 collects your personal data only to the extent necessary to provide a safe, fair, and high-quality online casino experience. The following are the categories of data we collect:

a) Account Registration Data

• Full name as per identity card or passport
• Date of birth (to verify that you are 18 years of age or older)
• An active Malaysian mobile phone number
• A valid email address
• Username and encrypted password
• Residential address (city, state, postcode)

b) Identity Verification Data (KYC)

• Copy of Malaysian identity card (MyKad) or passport
• Proof of address such as a utility bill or bank statement
• A selfie photo for identity verification when required

c) Financial & Transaction Data

• E-wallet account details (Touch 'n Go, GrabPay, DuitNow, ShopeePay, Boost) used for deposits and withdrawals
• Records of all deposit and withdrawal transactions, including date, time and amount in RM
• Gaming activity records including game type, bet value and outcome

d) Technical & Usage Data

• The IP address of the device used to access ez115
• Device type, operating system and web browser
• Login and logout times, and session duration
• Cookie data and tracking technologies described in Section 6
• Interaction logs with the platform, including clicks and navigation

e) Communications Data

• Chat history with the ez115 customer support team via Live Chat, email, or WhatsApp
• Feedback, complaints, or suggestions you submit to us
• Your responses to customer satisfaction surveys

Ez115 does not collect personal data beyond what is necessary for the stated purposes. We retain data only for as long as required or mandated by applicable law.

3How ez115 Uses Your Data

The data we collect is used solely for legitimate, disclosed purposes. ez115 uses your personal data for the following:

Ez115 will not use your personal data for any purpose not stated in this document without obtaining your prior consent. If you do not wish to receive marketing communications from us, you may opt out at any time via the "unsubscribe" link in any promotional email or by contacting the ez115 support team.

4Data Sharing with Third Parties

Ez115 does not sell, rent or trade your personal data to third parties for marketing purposes. However, in the course of operating our platform, there are limited situations in which we need to share data with certain parties:

• Payment Service Providers: To process your deposits and withdrawals, ez115 is required to share the necessary transaction information with Malaysian payment service providers, including Touch 'n Go, GrabPay, DuitNow, and banks that support FPX. This sharing is strictly limited to the minimum information needed to complete each transaction.
• Game Providers: Third-party game providers that supply slots, table games and live casino content on the ez115 platform may receive the minimum technical data required to deliver games to your device. These providers are bound by strict confidentiality agreements with ez115.
• Regulatory Bodies & Law Enforcement: ez115 may be required to disclose certain data to Malaysian authorities or regulatory bodies if mandated by law, court order, or a valid official investigation. In all such cases, we will disclose only the minimum information required and will notify you where permitted by law.
• Technical Support Service Providers: Infrastructure and cloud service providers used by ez115 may have limited access to data during system maintenance. All such providers are bound by strict data protection agreements.
• Fraud & Security Investigations: In cases involving suspected fraud, money laundering, or serious security threats, ez115 reserves the right to share relevant data with the appropriate authorities or security agencies for investigation and crime prevention purposes.

In all circumstances where data sharing is required, ez115 ensures that only the minimum necessary information is shared, and all receiving parties are bound by confidentiality and data protection obligations equivalent to or stricter than our own standards.

5Data Storage & Security

Ez115 takes comprehensive technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Our key security measures include:

• 256-bit SSL Encryption: All communications between your device and ez115's servers are encrypted using 256-bit TLS/SSL protocol — the same level of encryption used by internationally recognised financial institutions. This means your data cannot be read by unauthorised parties, even if they manage to intercept the transmission.
• Secure Password Storage: Your ez115 account password is never stored in plain text. We use strong one-way hashing algorithms with a unique salt for each password, making it virtually impossible to recover — even by ez115 staff.
• Layered Access Controls: Access to systems storing ez115 members' personal data is restricted to staff who require it to perform their duties. All internal access is logged and continuously monitored.
• 24/7 Security Monitoring: The ez115 system is monitored continuously, 24 hours a day, to detect and respond to any security threats or unauthorised access attempts as swiftly as possible.
• Regular Data Backups: Member data is backed up regularly to a secure, separate storage location to ensure service continuity and recovery in the event of an unexpected disruption.
• Independent Security Audits: ez115's security systems and data protection practices undergo regular audits conducted by qualified independent parties to ensure we consistently meet or exceed the latest industry standards.

Data Retention Period: ez115 retains your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required under applicable Malaysian law. Data associated with active accounts is kept for the duration that your account remains active, plus any additional period needed for legal compliance purposes. Once an account is closed and all legal obligations have been met, personal data that is no longer required will be securely deleted or anonymised.

6Cookies & Tracking Technologies

Ez115 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you browse the ez115 website. The types of cookies we use are as follows:

• Essential Cookies: These cookies are essential for the basic functions of the ez115 platform, such as maintaining your login session, saving language preferences, and enabling transactions to proceed securely. Without them, ez115 will not function correctly. This type of cookie cannot be disabled.
• Performance & Analytics Cookies: We use analytics cookies to understand how Malaysian players interact with the ez115 platform — which pages are visited most often, how long users spend on each section, and any technical issues they may encounter. This information is collected in aggregate and anonymised form, solely for the purpose of improving the platform.
• Functional Cookies: These cookies allow ez115 to remember your preferences — such as text size, preferred language, and game settings — providing a more personalised experience each time you visit our platform.
• Session Cookies: Session cookies are temporary and are automatically deleted when you close your web browser. They are used to maintain the security of your login session while you are on the ez115 platform.

You can manage or disable cookies at any time through your web browser settings. However, disabling certain cookies may affect the functionality and your experience on the ez115 platform. We recommend allowing at least the essential cookies to ensure the platform works properly.

7Your Personal Data Rights

As an ez115 member, you have certain rights regarding your personal data, all of which we fully respect. Your key rights are outlined below:

To exercise any of the above rights, you may contact the ez115 data protection team by emailing [email protected] and clearly stating the nature of your request. ez115 will process your request within 30 business days of receipt. For complex cases, this period may be extended by up to 60 days, with prior notice given to you.

Ez115 will not charge any fee to process requests related to your personal data rights, unless a request is found to be unreasonable or excessively repetitive.

8Children's Data Protection

Ez115 is an online casino entertainment platform restricted to individuals aged 18 and above only. We do not knowingly collect or store personal data from individuals under the age of 18.

During the account registration process, ez115 requires age verification and reserves the right to request proof-of-age documents such as a copy of your MyKad or passport at any time. Accounts found to have been registered by minors will be terminated immediately and all collected data will be promptly deleted.

If you discover or suspect that your child or any minor has accessed the ez115 platform, please contact us immediately at [email protected] so we can take appropriate action without delay. We take this matter very seriously and will respond promptly to every such report.

9Cross-Border Data Transfers

In operating the ez115 platform, your personal data may need to be transferred to or processed outside Malaysia by our technical service providers. This includes cloud infrastructure providers and international game providers that support our platform.

In all cases of cross-border data transfers, ez115 ensure that your data receives protection equivalent to or greater than what is required under Malaysian law. We only work with service providers that have robust data protection mechanisms in place and have undergone rigorous security assessments by our team.

All agreements with providers that receive your data include comprehensive data protection clauses binding them to handle your data in accordance with the standards we set, which are equivalent to or exceed leading international data protection standards.

10Third-Party Links

The ez115 platform may contain links to third-party websites or services in certain contexts, such as payment provider or game provider information. The ez115 Privacy Policy applies only to the platform and services operated directly by us.

Ez115 is not responsible for the privacy practices or content of any third-party websites you may access through links on our platform. We recommend reading the Privacy Policy of each third-party website you visit separately to understand how they handle your data.

Any interaction you have with third-party websites or services is your sole responsibility and is subject to those third parties' own terms and privacy policies, not the policy of ez115.

11Changes to the Privacy Policy

Ez115 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or service improvements. Each updated version will display a "Last Updated" date at the top of this document.

When we make significant changes to this Privacy Policy, ez115 will notify you via one or more of the following methods: a prominent notice on the ez115 platform homepage, a notification email to your registered address, or an in-account notice upon your next login.

Your continued use of the ez115 platform after any changes to the Privacy Policy take effect will be considered your acceptance of the updated version. We encourage you to review this Privacy Policy page periodically to stay informed of our latest privacy practices.

If you do not agree with any changes made to the Privacy Policy, please stop using the ez115 platform and contact us to close your account. We will process your data deletion in accordance with the rights set out in section 7 of this document.

12Contact Us About Privacy

If you have any questions, concerns, or requests regarding the ez115 Privacy Policy or how we handle your personal data, our data protection team is ready to assist. We are committed to responding to every enquiry transparently and as promptly as possible.

• Email (Preferred Channel for Privacy Matters): [email protected] — Please include "Privacy Enquiry" or "Data Request" in your email subject line for faster processing.
• Live Chat: Available on the ez115 platform — for immediate 24/7 assistance in Bahasa Melayu. Our team will direct you to the relevant data protection officer if needed.
• WhatsApp: Check the latest number on the ez115 homepage — for quick privacy-related questions that require an immediate response.

For requests relating to personal data rights — such as access, correction or deletion — please use the email channel, as this allows us to properly document and process your request and provides a valid record for your protection.